Shipping Policy

Price
● Regular Post – $8 for any size of order anywhere in Australia
● Express Post – $18 for any size of order anywhere in Australia

Estimated time to reach:

● Regular Post
○ NSW – 3-5 Days
○ ACT – 3-5 Days
○ VIC – 4-6 Days
○ QLD – 4-6 Days
○ WA – 8-10 Days
○ SA – 6-8 Days
○ NT – 8-10 Days
○ TAS – 8-10 Days
○ Regional Australia – Above time frame +(2-3 Days)

● Express Post:
○ Nex Day anywhere in Australia (if ordered before 2 pm AEST) – (90%)
○ 2 Days anywhere in Australia (if ordered before 2 pm AEST) – (98%)
○ Regional Australia – Above time frame +(0-1 Days)

* Please Note:
The delivery timelines are rough estimates based on our everyday experience with the service providers. The orders may reach earlier or later than the mentioned period.

Shipping guidelines:
○ The shipping options are provided at the checkout.
○ The orders are prepared and booked for delivery on the same day or the very next day after receiving the order.
○ The express orders are always shipped on the same day if ordered before 2 pm of the day as per AEST.
○ We use integrated mailing services for a smooth delivery experience. All the shipping options provided on the website have the feature to track the order.
○ You will receive the tracking updates in your email. If you face any issues in receiving the tracking emails, you can contact us through the chat option on the website.
○ Occasional offers on shipping are posted on our facebook and instagram pages. Please follow to be in touch and stay updated with the latest offers.

Delays:
Delay on delivery service providers side:
Please note, that we use third-party services for shipping your products. All the current delay times from each delivery service provider apply to all the orders. We may provide you the estimated delivery time for your order based on past experience and general guidelines by the delivery service providers, but that should never be taken as the promised date of delivery. If your order does not reach on a specific day (e.g. your special day of the wedding, engagement, etc.), we hold no responsibility for the delay. If you are in urgency, please plan early and choose the express post. Indifeels hold no responsibility for the delay of any order beyond the expected time frame but can help the customer to escalate the issue with the delivery services. As a part of our customer service commitment, Indifeels will help you to resolve any issue related to the delayed orders.

Lost Order during Shipping:
In case the order does not reach even after a long wait, customers are suggested to escalate the issue with Indifeels through the chat option on the website. We can check the progress on the delivery and in case the order is confirmed as lost during the shipping, orders are by default insured for upt $100. The insured amount will be transferred to the customer after Indifeels receive the refund from the delivery service provider.